Salesforce - SOFM

Services

End to end

salesforce capability

We improve businesses

by delivering innovative Salesforce solutions. As a trusted Salesforce partner, we provide comprehensive services from strategic planning, implementation and managed services support.

Our expertise and partnerships will address all the business and technology challenges you may face.

Strategy &Advisory

Expert insights and strategic planning to optimise sales effectiveness

Create clear Salesforce roadmaps aligned with business goals  and industry best practices
Assess capabilities and identify innovation opportunities
Develop strategies for long-term success
Provide expert insights, governance frameworks, and recommendations
Drive efficiency, enhance customer experiences, and maximise ROI

Whether you’re new to Salesforce or revising your approach, our guidance optimises your investment.

Remediation & Optimisation

Our Remediation and Optimisation services:

Resolve technical debt and improve Salesforce system performance
Address scalability challenges, underutilised features, and inefficient workflows
Conduct assessments to identify pain points and inefficiencies
Implement targeted enhancements, process automation,  and best-practice configurations
Upgrade to later releases and implement industry specific  functionality to deliver more value

Every organisation has an opportunity to improve their Salesforce environment to ultimately drive a greater return on your investment.

Project Implementations

Our Project Implementation services:

Deliver scalable and user-friendly Salesforce deployments tailored  to your business needs
Cover the full project lifecycle: from requirements to deployment
Provide certified experts across multiple Salesforce clouds
Demonstrate tangible benefits through process mining with before and after comparisons
Ensure adoption success through training, support, and change management
Follow the same structured Agile methodology as used by Salesforce Professional Services

We know that success isn’t just about the go live. It’s about encouraging employees to use Salesforce effectively every day.

Managed Services & Support

Our Managed Services offerings:

Administration and user support
System maintenance and monitoring
Suggest flexible options for implementing new features, enhancements and customisations
Security audits and vulnerability assessments
Feature recommendations based on new releases
Best practice implementation and ongoing training

By acting as an extension of your team, we allow you to focus on innovation and growth while we handle the complexities of Salesforce management.

Expert insights and strategic planning to optimise sales effectiveness

Create clear Salesforce roadmaps aligned with business goals  and industry best practices
Assess capabilities and identify innovation opportunities
Develop strategies for long-term success
Provide expert insights, governance frameworks, and recommendations
Drive efficiency, enhance customer experiences, and maximise ROI

Whether you’re new to Salesforce or revising your approach, our guidance optimises your investment.

Our Remediation and Optimisation services:

Resolve technical debt and improve Salesforce system performance
Address scalability challenges, underutilised features, and inefficient workflows
Conduct assessments to identify pain points and inefficiencies
Implement targeted enhancements, process automation,  and best-practice configurations
Upgrade to later releases and implement industry specific  functionality to deliver more value

Every organisation has an opportunity to improve their Salesforce environment to ultimately drive a greater return on your investment.

Our Project Implementation Services:

Deliver scalable and user-friendly Salesforce deployments tailored to your business needs
Cover the full project lifecycle: from requirements to deployment
Provide certified experts across multiple Salesforce clouds
Demonstrate tangible benefits through process mining with before and after comparisons
Ensure adoption success through training, support, and change management
Follow the same structured Agile methodology as used by Salesforce Professional Services

We know that success isn’t just about the go live. It’s about encouraging employees to use Salesforce effectively every day.

Our Managed Services offerings:

Administration and user support
System maintenance and monitoring
Suggest flexible options for implementing new features, enhancements and customisations
Security audits and vulnerability assessments
Feature recommendations based on new releases
Best practice implementation and ongoing training

By acting as an extension of your team, we allow you to focus on innovation and growth while we handle the complexities of salesforce management.

Experience

in action

Managed Services

Delivering actionable change

across organisations big
and small.

“State of Matter are great partners to have in your camp. They stay focused on the big vision, even during periods of distraction. I highly recommend them.”

John Smith 

CFO, Enterprise Limited

“Working with State of Matter was a game-changer for our business. Their innovative solutions and dedicated team exceeded our expectations, delivering tangible results beyond imagination.”

Steve Miller 

CFO, Company Name

“State of Matter’s strategies and personalised approach transformed our operations, leading to remarkable growth and success.”

Sarah Woodhouse

 CTO, Company Name

“We were struggling to effectively cover sales territories with an adhoc approach. We now have a clear picture of how the sales teams are operating and where the potential is. We are already seeing an uplift of about 20% on our high potential accounts.”

PSA Products

Mark Sandilands – GM Sales

“We had an objective in mind and Think-Beyond [SOFM] sat down with us we detailed how that objective could be met using Salesforce. They then went into doing the necessary configuration work and kept us updated on progress. Once completed they supported us in launching the capabilities to our global sales team.”

AGS

Dustin Dunn – SVP Sales Operations

“This has been a positive transformation that has fostered greater team buy-in and collaboration. The flexibility of the new system allows us to work more efficiently and cohesively as a team.”

Emona Instruments

“It truly demonstrates to a business the remarkable power of CRM and Salesforce when implemented correctly by a skilled team that values transparency throughout the process.”

4Cabling

Calvin Yeoh - CRM & Data Specialist

“A huge game changer for our business and it now gives us a competitive edge against the new up and coming bakeries. Bigger players are running old systems and haven’t caught up. Salesforce has prepared us for the next years ahead and planning for the future. With Salesforce we will be able to use this information to make key decisions for future goals”

Sonoma Bakery

Services

End to end

salesforce capability

We improve businesses

by delivering innovative Salesforce solutions. As a trusted Salesforce partner, we provide comprehensive services from strategic planning, implementation and managed services support.

Our expertise and partnerships will address all the business and technology challenges you may face.

Expert insights and strategic planning to optimise sales effectiveness

Our Remediation and Optimisation services:

Our Project Implementation services:

Our Managed Services offerings:

Expert insights and strategic planning to optimise sales effectiveness

Our Remediation and Optimisation services:

Our Project Implementation Services:

Our Managed Services offerings:

Experience

in action

PSA Products: Maximising Salesforce ROI Through Managed Services

Sonoma Bakery: Optimising Sales Reps Productivity

Enoma Instruments: Integrated Customer Service

PSA Products: Maximising Salesforce ROI Through Managed Services

Sonoma Bakery: Optimising Sales Reps Productivity

Enoma Instruments: Integrated Customer Service

Delivering actionable change

“State of Matter are great partners to have in your camp. They stay focused on the big vision, even during periods of distraction. I highly recommend them.”

“Working with State of Matter was a game-changer for our business. Their innovative solutions and dedicated team exceeded our expectations, delivering tangible results beyond imagination.”

“State of Matter’s strategies and personalised approach transformed our operations, leading to remarkable growth and success.”

“We were struggling to effectively cover sales territories with an adhoc approach. We now have a clear picture of how the sales teams are operating and where the potential is. We are already seeing an uplift of about 20% on our high potential accounts.”

“This has been a positive transformation that has fostered greater team buy-in and collaboration. The flexibility of the new system allows us to work more efficiently and cohesively as a team.”

“It truly demonstrates to a business the remarkable power of CRM and Salesforce when implemented correctly by a skilled team that values transparency throughout the process.”

Let’s begin your

transformation

Melbourne

Sydney

Canberra

Melbourne

Sydney

Canberra